Frequently Asked Questions

How does the personalisation process work?

The process is entirely contained within the store. When you are on the product page, you will find a photo upload field directly above the add-to-cart button. You take a photo of your lower leg in natural daylight, without filters, and upload it there before completing your purchase. The photo is attached to your order inside our system. We then analyse the exact tone of your skin and send that information to our production team. Your legging is made to order in that specific shade and shipped directly to you. No emails, no attachments, no extra steps.

Do I need to send my photo by email?

No. Everything happens directly on the product page. You upload your photo before adding the product to your cart, and it is automatically attached to your order. You do not need to send anything separately. Once your purchase is complete, you will receive a confirmation that your photo has been received and that production is underway.

What kind of photo do I need to upload?

A simple photo taken with your phone is all we need. Natural daylight works best, ideally near a window or outdoors. Avoid flash, heavy shadows, or filters of any kind. The photo should show your lower leg or calf clearly, without stockings or anything covering the skin. The more natural the light, the more accurate the match. You will find a short guide with tips directly on the product page before you upload.

How long does production take?

Because every ELISNKIN legging is made specifically for you after you upload your photo, production takes between 7 and 14 business days before your order ships. This is not a product that sits in a warehouse. It is made when you order it, in your shade, for your skin. You will receive a tracking number as soon as your order is on its way.

What is the difference between the AIR and WARM lines?

ELISNKIN AIR is our lightweight, breathable line. The fabric is soft, fluid, and designed for year-round wear. It works in every season because it never overheats and never feels heavy or restrictive. ELISNKIN WARM is the same philosophy adapted for cooler temperatures. The fabric holds warmth close to the body without adding bulk, so you keep the sleek, flattering silhouette that makes ELISNKIN what it is, even on the coldest days.

Which pack should I choose?

Pack 1 is the perfect starting point if you have never tried ELISNKIN before. One legging, made in your exact shade, so you can experience the fit, the fabric, and the invisible effect for yourself before committing to more. Most customers who start with Pack 1 come back for Pack 3 within weeks. Pack 3 gives you enough to rotate through the week without repeating, and the price per piece is noticeably better. Pack 5 is for the woman who already knows she wants ELISNKIN in her wardrobe properly. Five leggings at the best price per piece, enough for every day and every mood.

How do I find my size?

Our leggings are designed with a flexible, body-hugging fit that adapts to your shape. We recommend checking our size guide for the most accurate fit. As a general rule, if you are between sizes, go up. The fabric has a natural stretch that moulds to your body without feeling tight or restrictive. If you are unsure, reach out to us before ordering and we will help you choose.

What is your return and exchange policy?

We stand behind every pair of ELISNKIN leggings. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition. Because each legging is made to order in your specific shade, we ask that you review the size guide carefully before purchasing. Our team is always available to help with sizing questions before you order.

Do you ship internationally?

Our primary market is the United States, and we ship across the country with standard and expedited options available at checkout. We also ship to select international destinations. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Will there be ready-to-ship options in the future?

Right now, every ELISNKIN legging is made specifically for you after you upload your photo. In the future, we are building a curated library of real skin tones drawn from real customers, a collection of 20 to 40 shades ready to ship immediately, with a system that recommends your closest match automatically from a photo. Every customer who orders today is part of that process. Your shade helps us build that library.

How do I care for my leggings?

Machine wash cold, inside out, on a gentle cycle. Tumble dry on low heat or lay flat to dry for best results. Avoid fabric softeners, as they can break down the performance fibres over time. With the right care, your ELISNKIN leggings will hold their shape, their colour, and their softness wash after wash.

I still have a question. How can I reach you?

We are always happy to hear from you. Whether you have a question about sizing, the upload process, your order, or anything else, reach out and we will get back to you as quickly as we can. We are a small team that genuinely cares about every customer, and no question is too small.